For more than 25 years, Heather Rose led patient services operations across some of the pharmaceutical industry’s most complex programs. Throughout that time, one challenge remained remarkably consistent: the technology supporting patient services was rarely designed for patient services itself.
Working across hundreds of pharmaceutical brands, she encountered the same challenges again and again. Systems lacked built-in patient-services workflows, leaving users to navigate complex processes without guidance. Reporting demanded significant effort to deliver actionable insight. Systems intended to improve efficiency often introduced additional complexity.
The platforms most commonly used were general-purpose CRM solutions, later adapted to support patient services. While functional, they were frustrating and inefficient to work in.
In 2019, Heather founded P3 with a singular vision: create a platform intentionally built for patient services from the ground up and a software that people enjoy using.






